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Terms and Conditions of Sale

1 - COMPANY PRESENTATION

Sturia is the flagship brand for the caviar producer Sturgeon. Sturgeon's website for online sales is www.caviar-sturia.com.
KAVIAR USA
Kaviar USA, Inc.
c/o Pramex International
1251 Avenue of the Americas, 3rd Floor
New York, NY 10020 - USA
Sturia-usa@kaviar.com
Tax ID Number 81-2880974

2 - PURPOSE

These terms and conditions of sale apply to all orders taken on the Sturia-usa caviar website. They are exclusive to any other terms and conditions.

3 - PRODUCTS

Caviar is a product that by its very nature can deteriorate rapidly. It is ideally stored at a temperature of between 28 and 36°F. Fresh products must be stored in a fridge whereas dry products are to be stored in a cool, dry place. The product must be consumed by the Best Before date given on the packaging.

Products featured on the website are offered while stocks last. If a product is out of stock, Kaviar USA undertakes to inform the purchaser by phoning or sending an email. It will then be possible to cancel the order or substitute the said product.

Offer validity: website offers are valid for as long as they are online. The product-illustration photographs are non-contractual and are only an indication of the product's general appearance.

4 - ORDERS

Your order is made by entering a series of data on successive screen pages. To finalize your order, you must accept these terms and conditions on the 'Your order summary' screen. You can change the products you order up to the time of payment. Kaviar USA will confirm your order by email. This confirmation of receipt will contain a summary of all products you have confirmed for order.

Kaviar USA undertakes to ensure that products conform to the descriptions on the website. Goods become the purchaser's property when the parcel is received. From this transfer phase onwards, purchasers assume responsibility for storing the product, for their personal use.

This sale must under no circumstances give rise to another uncontrolled trade without Kaviar USA's agreement.

Kaviar USA reserves the right to cancel any order if information supplied by the purchaser proves to be untrue. In the event of missing goods, Sturgeon undertakes to resend the products as soon as possible.

5- PRICES

Prices are in USD, excluding tax and shipping. Shipping is added at check out depending on your location and the size of your order.

6 - PAYMENT

Online payments are accepted via our partner paypal, either with a paypal account or using a credit card (most major credit cards accepted). Once payment is verified by Paypal your order will go into preparation.

7 - TRANSPORT

Kaviar USA organizes shipping within the USA within 48 hours of order receipt.

Deliveries occur from Tuesday to Friday only. No deliveries will be made on Mondays, Saturdays and Sundays, or on public holidays and the day after public holidays.

Deliveries occur before noon on the day you have chosen for delivery. We ask that you guarantee someone present at delivery location to receive the package.

Kaviar USA reserves the right to choose the carrier and undertakes to deliver to customers at the delivery address indicated on the order form. The purchaser undertakes to give an address (apart from a PO box) to which deliveries can be made during working hours. If indicated expressly, the delivery address may differ from the billing address.

Postage and Packing (Metropolitan France)

• For all orders requiring refrigerated transport under $450: shipping is added at checkout depending weight and location of delivery
• For all orders requiring refrigerated transport over $450: Free shipping

 
Allow 24-48 hr from
leaving the workshop

8 - COMPLAINTS

Complaints about any parcel received in a damaged state must be made to the carrier responsible, and delivery must not be accepted. Kaviar USA must be informed of this situation, so that it can take the necessary steps with the carrier.

If the parcel’s contents are delivered in a damaged state, the purchaser shall inform Kaviar USA on the same day of delivery in order to give details of the damage. Sturgeon shall be solely responsibility for finding the customer a satisfactory solution.

9 - INTELLECTUAL PROPERTY

All images and text are reserved and any reproduction of them, even partial, is strictly forbidden. Kaviar USA is committed to pursuing legal action for any use that may harm the company and its products.

Sturia is a registered trademark. Anyone wishing to feature a hypertext link to the www.caviar-sturia.com website on their own website must obtain Kaviar USA's prior written permission. This permission shall not give any rights on the www.caviar-sturia.com website. The hyperlink link must in all cases be removed at Kaviar USA's request.

10 - LIABILITY

Sturgeon shall not be held liable for any risks or damage relating to the use of its online network, in particular for any breakdown in service, external intrusion or presence of computer viruses.

12 - GOVERNING LAW

The sales contract shall be construed under governed by the laws of the State of New York, regardless of any conflicts of laws considerations. Venue shall obtain exclusively in the courts serving the Borough of Manhattan, New York.